SHIPPING POLICY
Order Processing: Our goal is to process all orders within 1-2 business days of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM, excluding holidays). If we encounter any problems processing or shipping your order, you will be contacted within one business day.
Shipping Timeframe: All orders are shipped within 3 business days after processing. Once shipped, you will receive a confirmation email including your tracking number. The delivery time will vary depending on the carrier selected and your shipping destination. IF YOU ARE IN URGENT NEED OF A SHIPMENT PLEASE CONTACT US IMMEDIATELY AFTER PLACING YOUR ORDER!
Shipping Methods: We offer multiple shipping methods to meet your needs. Once you are at checkout, you will be able to choose from various shipping options provided by our trusted carriers. Shipping costs may vary depending on the weight of the package and the shipping method selected.
Order Tracking: Once your order has shipped, a tracking number will be available in your shipping confirmation email. You can track the progress of your shipment by visiting the carrier’s website. You can also log in to your customer portal to access your order information.
Shipping Issues: If you experience any issues with your shipment, such as non-delivery or damaged goods, please contact our customer service immediately for assistance. We are committed to ensuring that your experience is as smooth and satisfactory as possible. Remember, we have very limited tools to help a shipment in transit and are very much at the mercy of the carrier.
Contact Us: If you have any questions about our shipping policy or the status of your order, please contact us through our website or email us at justin@k2compounds.com. We are here to help!
Return & Exchange Policy
Due to the exacting quality control measures and the delicate nature of our products at K2 COMPOUNDS, we are unable to accept returns. Should there be an issue with your order, such as missing, incorrect, or damaged items, please reach out to us at justin@k2compounds.com for prompt assistance. Our dedicated customer support team is committed to ensuring complete satisfaction with the quality of our products, customer service, and delivery. If you need to cancel an order, please do so via email before the shipment is dispatched. Once an order is in transit, we cannot accommodate cancellations. For any inquiries or concerns regarding your order, contact us directly at justin@k2compounds.com. We pledge to provide you with the best possible service in a timely and efficient manner. Thank you for choosing K2 COMPOUNDS